Refund policy

Return & Refund Policy

Last Updated: June 2026

At Esviore, we are committed to delivering premium products and a seamless shopping experience. Please review our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Returns, replacements, or refunds are only applicable under the following circumstances:

• Damaged product received
• Incorrect product delivered
• Defective product received
• Missing items in the package

All return requests must be submitted within 48 hours of delivery.

2. Non-Returnable Conditions

Returns, replacements, or refunds will not be accepted for:

• Change of mind after purchase
• Personal preferences regarding fragrance, texture, color, or product expectations
• Minor packaging or label variations that do not affect product quality
• Products damaged due to misuse, improper handling, or incorrect storage
• Opened, used, altered, or tampered products
• Products purchased during clearance sales, promotional campaigns, or special offers unless damaged or incorrectly delivered

3. Unboxing Video Requirement

To ensure a fair resolution process, an unboxing video is mandatory for claims related to:

• Damaged products
• Missing items
• Wrong product delivery
• Tampered packaging

Claims submitted without valid video evidence may not qualify for replacement or refund.

4. Return Approval Process

Once a return request is reviewed and approved, our support team will guide you through the return process.

Returned products must be sent back in their original packaging along with all labels, invoices, accessories, and complimentary items.

Products returned in used, damaged, incomplete, or non-resalable condition may be rejected.

5. Replacement Policy

Approved replacements will be processed after the returned product successfully passes quality inspection.

Replacement availability is subject to stock availability.

If a replacement product is unavailable, Esviore reserves the right to offer a refund or store credit.

6. Refund Process

Once the returned product is received and inspected, eligible refunds will be processed within 5 to 7 business days.

The actual credit timeline may vary depending on your bank, payment provider, or original payment method.

For Cash on Delivery orders, refunds may be processed through bank transfer or store credit.

7. Cancellation Policy

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Approved prepaid order cancellations may be subject to deduction of applicable payment gateway charges, transaction fees, and shipping costs.

8. Failed Delivery & Refused Orders

If an order is refused at delivery or returned due to customer unavailability, incorrect address details, or failure to accept delivery, shipping and handling charges may be deducted from the refundable amount.

9. Fraud Prevention

Esviore reserves the right to reject any return, replacement, or refund request in cases involving suspected abuse, excessive return activity, fraudulent claims, or misuse of our policies.